Keeping all of our patients and the CCC team safe is our utmost priority whilst we provide urgent care to those in need.
We have made several changes to the way we work to ensure that our clinic is as COVID-secure as possible. We are working in line with current guidelines as outlined by Public Health England and the British Chiropractic Association.
From Monday 25th May, we will be operating on a limited schedule and with patients spaced out sufficiently to avoid cross over and allowing more time for cleaning of the clinic.
Who is eligible?
We have had to limit appointments to a certain groups of people at this current time. They are not available to:
- Anyone who demonstrates, or may have come in contact with anyone who has symptoms of COVID-19 i.e. new cough, shortness of breath, high fever.
- Anyone who is classed as "vulnerable," due to other underlying health condition or age.
- Anyone who is not in "urgent need" of treatment.
What is "Urgent Need?"
We define "urgent need" as either:
- Pain or symptoms of more than 7/10.
- Pain significantly affecting mental wellbeing, sleep and ability to go to work.
- Considered calling 111 or going to A&E within the last 48-hours.
What if I am not eligible?
We are still providing video and telephone consultations for those who are not suitable for face to face treatment at this time. For further information click here.
What PPE can I expect my Chiropractor to wear?
A designated chiropractor will be available to see patients with appropriate PPE and regularly sanitising traffic areas throughout the day. In line with advice given by Public Health England, the PPE used will be:
- A mask (sessional use)
- An apron (single use)
- Gloves (single use)
Your Chiropractor will also be disinfecting treatment areas after every patient.
If I am eligible, what responsibilities do I have as a patient when coming into clinic?
All patients must complete a quick COVID-19 pre-screening questionnaire at the point of an appointment being made and again before admittance into the building. Forehead temperature taken via a non-contact infra-red thermometer, on the day of your appointment, is a pre requisite of the treatment commencing. This process will be adhered to before EVERY visit you have in the coming months.
Please do not enter Portland House, your Chiropractor will come out to the car park to meet you just before your treatment time. This will avoid patients crossing over with other patients.
Unless absolutely necessary, please do not bring family members into the building. E.g. Children and carers. Children must stay with their parent at all times.
No one will be allowed to wait in the Reception area.
We request all patients wear a mask. If you do not have one, you can purchase one from the clinic for £1.
We are only accepting card payments at this time. Please use contactless payments if possible, noting that £45 is the limit for contactless payments.
Please use the hand sanitisers available on entrance and on exit to the clinic.
How do I make an appointment? Will I be able to speak to a Receptionist?
Our Reception team are not available at this present time and as such there may be delays in dealing with your queries. You can call the clinic on 01276 21637 and leave a voicemail, or email us email@example.com to make a booking and we will get back to you as soon as we can.
Which chiropractors are seeing patients at the moment?
James Everett, Laura Purssell and Marc Sanders will all be seeing patients on a rota system, to keep numbers of people in the clinic to a minimum.
We are still unable to safely restart any sports massage therapy or Pilates sessions which is in line with the guidance given by relevant governing bodies. As soon as it is safe to do so and government guidelines allow we will update you.
Can I speak to my Chiropractor?
For patients who need to speak to their Chiropractor, please book a video or telephone consultation.
If you have any questions or concerns please email us firstname.lastname@example.org or email raise your concerns at the triage appointment.